Privacy Policy

Information You Send Us

When you email, continue a text conversation, subscribe to an update, or submit a form, we receive the details you choose to share. This may include your name, work contact information, company, operating area, team size, current tools, content preferences, and a short description of recurring work.

Audit Information

If you purchase a Workflow Audit, we also collect the intake answers, consent choices, baseline estimates, examples, and files needed to review one agreed operating workflow. With your clear consent, an interview may create a recording or transcript. Please do not send passwords, private keys, full payment-card numbers, or personal data that the agreed workflow does not require.

Capacity Leak Audit Requests

A Capacity Leak Audit request may include your agency and client business names, websites, work contact details, business vertical, number of locations, scheduling or dispatch tools, and aggregate estimates about bookings, cancellations, no-shows, booked value, and eligible demand. We use this information to check whether the source data is usable, estimate the capacity leak, prepare the requested diagnostic, and discuss an optional next step.

Do not submit patient or customer records, protected health information, contact lists, message content, credentials, payment-card data, or other sensitive personal information through the request form.

SoonSlot

When an agency or business connects SoonSlot, HighLevel and other approved providers may process the appointment, waitlist, contact, consent, call or text, booking, and outcome information needed to run the selected cancellation workflow. Moosh Works may receive the setup, status, error, and result records needed to support SoonSlot and prepare the Filled Slot Report.

SoonSlot does not charge per fill. Fill events remain available for analytics and reporting. HighLevel, phone, SMS, call minutes, AI, payment, and other third-party use stay under the connected provider’s terms and privacy practices.

Payments, Scheduling & Email

Google Calendar handles interview booking details and connects to Stripe for Audit payments and refunds; Moosh Works does not receive your full card number. Resend delivers service emails such as purchase, preparation, report, and follow-up messages. These providers process the information needed to perform their part of the service under their own terms.

Free Website Benchmark

The Free Website Benchmark reviews public pages at the URL you submit. You can view the score and top findings without giving us an email address. If you request the full checklist by email, we use the address only to send that request and related service follow-up. The benchmark does not inspect your internal CRM, lead handling, response time, or revenue records.

Sample Audit Requests

If you request a sample Audit, we store your email address to record your interest. This request does not require a name or phone number.

AI Brief & Media Subscriptions

If you ask to receive the Moosh AI Brief, channel-launch notices, webinar information, or related media updates, we may store your email address, optional first name, stated topic preferences, signup source, campaign labels, and email engagement needed to deliver and improve the subscription. We may use those preferences to send relevant Moosh Works video, product, event, or consulting information rather than sending every update to everyone.

Subscription emails identify Moosh Works and include an unsubscribe method. Unsubscribing from marketing does not prevent a necessary service or transaction message connected to a purchase, account, support request, or active engagement.

Website Measurement

We record a small set of first-party events, such as an Audit button click, Sample Audit request, AI Brief signup, fit-form completion, benchmark completion, or purchase confirmation. These records may include the page path and short campaign labels. We do not place advertising pixels in this launch flow, and we do not put email addresses, form answers, messages, client files, or transcript text in analytics events.

How We Use Information

We use information to answer requests, deliver requested subscriptions, personalize topic routing, check fit, process an order, schedule and deliver the work, support a refund, protect the service, keep required business records, and learn where the content or buying process needs correction. We do not sell personal information or use client materials to train a public model.

Storage & Service Providers

Cloudflare hosts the website, general contact and Sample Audit request records, private Audit intake, and limited operational logs. A form submission may also send a private email or Slack alert to the Studio; that alert can include the contact details and message you submitted so we can respond. We may use a client-approved model or workspace to analyze an Audit, but we minimize the material sent and keep a human responsible for the final report. We do not post paid-client intake or raw workflow detail to public channels.

HighLevel and its LeadConnector services host some Moosh Works forms, subscription preferences, campaign history, and CRM records, including the Capacity Leak Audit request. They process the submitted business and contact information needed to receive, route, deliver, and respond to the request or subscription.

Retention

• General contact-form and Sample Audit request records: up to 180 days, unless the request becomes ongoing work.
• AI Brief and media-subscription records: while the subscription remains active. After an unsubscribe, we may retain a minimal suppression record needed to honor that choice and prevent accidental re-enrollment.
• Free benchmark reports and generated checklists, including the submitted website URL and public-signal result: up to 30 days, whether or not you request an email.
• First-party website interaction records: up to 30 days.
• Fit checks that do not lead to a purchase: up to 90 days.
• Capacity Leak Audit requests and working diagnostic records: up to 90 days when they do not become a trial or engagement. A later written agreement may set a different period.
• Transactional email delivery records: up to 90 days.
• Paid Audit intake answers: up to 365 days, unless approved follow-on work or a legal duty requires longer retention.
• Working recordings, transcripts, and draft analysis: 30 days after the review unless you approve follow-on work or a legal duty requires longer retention.
• Final reports, agreements, payment records, and refunds: up to 7 years, or longer when a legal duty requires it. Business correspondence is kept only as long as needed for the service, accounting, or a dispute.

A shorter written retention rule in an approved engagement will control for that engagement.

Security & Access

We limit access to people and services needed for the work, use private storage for client intake, and avoid collecting data that does not support the agreed workflow. No system can promise perfect security. Tell us promptly if you believe information was sent to the wrong place or an access link has been exposed.

Your Requests

You may ask what information we hold about you, correct it, request a copy, or ask us to delete it. Some transaction and contract records may need to remain for legal or accounting reasons. Email hello@mooshworks.com with the subject “Privacy Request.” We may need to confirm your identity before acting on the request.

Text Messaging & Terms

If you check the optional text-consent box on a form, you agree to receive customer-care texts from Moosh Works about that request. These texts may include questions, quote follow-up, scheduling details, and service updates. We do not use this consent for unrelated marketing.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out or HELP for help.
• Consent is optional and is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile numbers, text-message opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes. We may use service providers only to deliver messages, keep the service secure, respond to your request, or meet legal duties.

For help, contact form.

Business Contact

Moosh Works is based in Chattanooga, Tennessee. Email hello@mooshworks.com.